Welcome to the U.S. Army Reserve Survivor Outreach Services (SOS) website. If you came to this page because you are a surviving Family member, please know we are here for you. SOS is the official U.S. Military program designed to provide long term support to surviving Families of Fallen Soldiers. This is your program! Conceived of and developed by Survivors, this program is continually refined based on Survivor feedback and involvement by senior Army leaders.
The U.S. Military remains fully committed to the purpose and essence of Survivor Outreach Services, which is to provide quality programs to support Families of the Fallen.
SOS is a “one” program. Regardless of your loved one’s Military component, duty status, location, or manner of death, SOS Coordinators and Financial Counselors are here to provide dedicated outreach and support.
We know that there are no words or actions that can ever fully solace you in your loss, for there is no greater calling than to serve ones’ nation with honor and dignity. For us, there is no greater duty than to support the Families of those who have died in service to our nation.
How to find my SOS Coordinator
The U.S. Military has a network of SOS Coordinators at locations across the United States. Please use our SOS Staff Locator to find the SOS Coordinator that supports the area you live. Contact phone numbers are listed by state and county, or by country.
Find Your Coordinator
If you cannot find your SOS Coordinator, we have a dedicated and committed Family Programs team who are standing by ready to provide excellent and immediate services.
U.S. Army Reserve Family Program Directors, Coordinators, Readiness Liaisons, and Soldiers will provide Survivor Outreach Services as part of a unified program that links surviving Family Members of deceased Soldiers to the Army Family. For additional information you may contact the Army Reserve Regional Family Programs Director:
1st MSC (Puerto Rico and Virgin Islands) - Ms. Cortes at 787-707-4082 or firstname.lastname@example.org
7th MSC (Europe) - Ms. Yazmine Gutierrez at 49-0611-143-528-0264 or email@example.com
9th MSC (Pacific Region) - Mrs. Davis at 808-438-1600 ext 3305 or firstname.lastname@example.org.
63rd RD (West Coast) - Ms. Ulibarri at 650-526-9630 or email@example.com
81st RD (South) –Mr. Goss at 803.751.3559 or firstname.lastname@example.org
88th RD (Mid-West)-Mr. Cirincione at 608-388-0447 or email@example.com
99th RD (East Coast) - Ms. Davis at 609-562-7507 or firstname.lastname@example.org
or to locate your nearest SOS Coordinator call toll-free +1(855) 707-2769 or email email@example.com
The Army Reserve (AR) Survivor Outreach Services (SOS) mission is to build a unified program which embraces and reassures Survivors that they are continually linked to the Army Family for as long as they desire.
The AR SOS Support Coordinators (SC) purpose is to serve as the long-term support for Survivors of Fallen Soldiers, regardless of cause of death or component. SCs advocate for Surviving Family Members, and provide support, information and services closest to where Families reside.
The SCs provide long-term case management, assist in explaining benefits (when no benefits coordinator is available), and share financial literacy resources and legal assistance referrals, along with personalized support. The SCs are a liaison between the Army and the Survivor for any outstanding issues and continue to provide for them based on specific individual needs as long as the surviving Family member wants/needs support.
The SCs also provide awareness education to the command and the local community regarding the needs of Survivors in efforts to maintain linkage between Survivors and the Army, as well as the community they reside in.
Symbols of Honor
Gold Star and Surviving Family Members often wear their Gold Star or Next of Kin Lapel Button. For more information on what these look like, what they mean, and how to get a replacement, please go to www.goldstarpins.org.
The website also provides information on the Gold Star Service Flag which many Gold Star Family Members proudly display in their homes.
Gold Star and Surviving Family Member Representative
The Gold Star and Surviving Family Member Representative is the Army advocate for surviving Family members. The Public Law 113-66, Section 633, requires each secretary of a military department to designate a member to assist spouses and other dependents of service members, including the Reserve Component, who die on active duty. These representatives are available to provide support and address complaints by spouses and other dependents of deceased service members regarding casualty assistance or receipt of benefits authorized by law. Any Survivor can contact the Army GSSFM Representative directly any time for any reason.
Contact your GSSFM representative if you are seeking additional support or information:
(1) Addressing complaints by spouses and other dependents of deceased members regarding casualty/survivor assistance or receipt of benefits authorized by law for such spouses and dependents.
(2) Providing support to such spouses and dependents regarding such casualty assistance or receipt of such benefits.
(3) Making reports to appropriate officers or officials in the Department of Defense or the military department concerned regarding resolution of such complaints, including recommendations regarding the settlement of claims with respect to such benefits, as appropriate.
(4) Performing such other actions as the secretary of the military department concerned considers appropriate.
Contact the GSSFM representative:
Phone: 855.707.2769/210.466.1173 or BB: 210.834.0494