SURVIVOR OUTREACH SERVICES

Survivor Outreach Services (SOS) is an Army program where services are provided through each component, Active Duty, National Guard and the Army Reserve, based on assigned counties within designated state and territories.  The Army Reserve assigned counties and territories coverage services have been supported through an Army Reserve contract.  The Army Reserve has regionalized Family Programs to include the SOS program.  The Readiness Divisions (99th, 81st, 88th and 63rd) and the 9th Mission Support Command will provide Survivor Outreach Services utilizing government personnel assigned to each of the seventeen (17) assigned coverage areas starting on 31 August 2019.  This includes service to surviving Family members of Active Duty, National Guard Man Day (M-Day), and USAR Troop Program Unit (TPU) Soldiers, and referral support to surviving Family members of veterans and retirees.  

 

The U.S. Army Reserve remains fully committed to the purpose and essence of Survivor Outreach Services, which is to provide quality programs to support Army's Families of the Fallen.

  • The U.S. Army Reserve remains committed to its Soldiers and Families; we are fully vested when it comes to their needs, well-being and quality of life. 
  • The U.S. Army Reserve has a strong tradition of taking care of its Soldiers and their Families, and that will not stop. 
  • The U.S. Army Reserve is a part of the continuity of long term support and services to Surviving Families members assigned to USAR under the "One Army Component" concept for Survivors  assigned to the  Readiness Divisions and Mission Support Command Support Coordinators closest to where Survivors reside, regardless of the deceased Soldier's' component.
  • After thorough review, it was decided it was in the best interest of the U.S. Army Reserve and Survivors to allow the current SOS contract to expire 31 August 2019 and transition the delivery of services to government personnel. 
  • We have a dedicated and committed Family Programs team who are standing by ready to provide excellent and immediate services.  
  • We recognize this is transition and may create some emotional hardship as survivors have created trust and bond with current SOS Support Coordinator, we are working hard to ensure there is smooth transition for all survivor Families.

U.S. Army Reserve Family Program Directors, Coordinators, Readiness Liaisons, and Soldiers will now provide Survivor Outreach Services as part of a unified program that links surviving Family Members of deceased Soldiers to the Army Family.  We are currently transitioning responsibilities to these staff members. If like additional information you may contact the Army Reserve Regional Family Programs Director:

1st MSC (Puerto Rico and Virgin Islands) - Ms. Cortes at 787-707-4082 or elsa.f.cortes.civ@mail.mil

7th MSC (Europe) - Ms. Hanson at 49-0611-143-528-0264 or danielle.r.hanson.civ@mail.mil

9th MSC ( Pacific Region) -Dr. Gilbert at 808-438-1600 ext 3191 or kevin.j.gilbert4.civ@mail.mil 

63rd RD (West Coast) - Mrs. Henry at 719-317-2020 or sandra.y.henry.civ@mail.mil

88th RD (Mid-West)-Mr. Cirincione at 608-388-0447 or dominic.a.cirincione.civ@mail.mil

81st RD (South) -Mrs. Sharpe at 803-751-3559 or easter.k.sharpe.civ@mail.mil

99th RD (East Coast) - Ms. Davis at 609-562-7507 or cheryl.e.davis.civ@mail.mil

or to locate your nearest SOS Coordinator call toll-free +1(855) 707-2769 or email usarmy.jbsa.imcom-hq.mbx.sos-survivor-advocate@mail.mil

MISSION:

 

The Army Reserve (AR) Survivor Outreach Services (SOS) mission is to build a unified program which embraces and reassures Survivors that they are continually linked to the Army Family for as long as they desire.

 

The AR SOS Support Coordinators (SC) purpose is to serve as the long-term support for Survivors of Fallen Soldiers, regardless of cause of death or component. SCs advocate for Surviving Family Members, and provide support, information and services closest to where Families reside.

 

The SCs provide long-term case management, assist in explaining benefits (when no benefits coordinator is available), and share financial literacy resources and legal assistance referrals, along with personalized support. The SCs are a liaison between the Army and the Survivor for any outstanding issues and continue to provide for them based on specific individual needs as long as the surviving Family member wants/needs support.

 

The SCs also provide awareness education to the command and the local community regarding the needs of Survivors in efforts to maintain linkage between Survivors and the Army, as well as the community they reside in.

 

Symbols of Honor

Gold Star and Surviving Family Members often wear their Gold Star or Next of Kin Lapel Button. For more information on what these look like, what they mean, and how to get a replacement, please go to www.goldstarpins.org.

The website also provides information on the Gold Star Service Flag which many Gold Star Family Members proudly display in their homes.

Gold Star and Surviving Family Member Representative

The Gold Star and Surviving Family Member Representative is the Army advocate for surviving Family members. The Public Law 113-66, Section 633, requires each secretary of a military department to designate a member to assist spouses and other dependents of service members, including the Reserve Component, who die on active duty. These representatives are available to provide support and address complaints by spouses and other dependents of deceased service members regarding casualty assistance or receipt of benefits authorized by law. Any Survivor can contact the Army GSSFM Representative directly any time for any reason.

Contact your GSSFM representative if you are seeking additional support or information:

(1) Addressing complaints by spouses and other dependents of deceased members regarding casualty/survivor assistance or receipt of benefits authorized by law for such spouses and dependents.

(2) Providing support to such spouses and dependents regarding such casualty assistance or receipt of such benefits.

(3) Making reports to appropriate officers or officials in the Department of Defense or the military department concerned regarding resolution of such complaints, including recommendations regarding the settlement of claims with respect to such benefits, as appropriate.

(4) Performing such other actions as the secretary of the military department concerned considers appropriate.

Contact the GSSFM representative:

Phone: 855.707.2769/210.466.1173 or BB: 210.834.0494

Email: usarmy.jbsa.imcom-hq.mbx.sos-survivor-advocate@mail.mil

MY PAY for Survivors

Department of the Army staff, have been working with the Defense Finance and Accounting Agency (DFAS) to improve payment processes including submissions of recertification documents, communications and to update information.

The missing link in the process is you! We strongly encourage you to take a look at the newly refreshed myPay website https://mypay.dfas.mil. If you have never used myPay, click on the myPay logo below for the instructions to establish a new account.

Why use myPay? In myPay you can view your Annuitant Account Statements, IRS Form 1099-R, and IRS Form 1042-S. You can also update your federal tax withholding, mailing address, email address and direct deposit information.  DFAS also has launched a system called SMARTDOC which allows them to send emails to all annuitants to help keep you informed of future changes.

What is coming? We are very excited that DFAS has agreed to update the ASKDFAS module so that those annuitants who are required to submit school recertification forms will be able to upload the forms starting later this summer. This will be a great first step from the current process of mailing or faxing hard copy forms. The next step will be the creation of an online electronic form.

For additional questions on how to establish a new account or updating an existing account call Toll free: 1-888-DFAS411 or click on the AskMyPay logo below.

                              

 

Survivor Access Badges:  To learn how to get eligible surviving Family members unescorted access onto Army installations to utilize authorized facilities, chick here.

Survivor Support and Services Program

For your convenience, Casualty and Mortuary Affairs Operations Division (CMAOD) has compiled a categorized listing of Charitable Organizations that seek to provide material gifts and support to Survivors of current conflicts.  Families who have lost a Soldier serving in an Active Duty status are eligible to receive gifts and services provided by these organizations.  Upon receiving a signed Authorization for Disclosure of Information (ADI), the Army sends your name and address to each of these organizations.  All organizations on this list have been cleared through the Army Human Resources Command Staff Judge Advocates Office for information sharing.  If you would like to receive a complete Days Ahead Binder go to https://www.militaryonesource.mil/products#! where you can order it.  To download this list click here.

The U.S. Army does not endorse these organizations.  The U.S.  Army does not guarantee the goods or services provided by these organizations, and does not promise that these organizations are still in existence or still provide the relevant goods and services.  Issues with these organizations must be addressed through these organizations and not the Army.

External Link Disclaimer
The appearance of external hyperlinks does not constitute endorsement by the United States Army Reserve of the linked web sites, or the information, products or services contained therein. For other than authorized activities such as military exchanges and Morale, Welfare and Recreation (MWR) sites, the United States Army Reserve does not exercise any editorial control over the information you may find at these locations. All links are provided consistent with the mission of this Web site.

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