The Army Reserve is a part of the continuity of long-term support and services to Surviving Families members assigned to USAR under the “One Army Component” regardless of the deceased Soldier’s’ component.
The Readiness Divisions (99th, 81st, 88th and 63rd) and the 9th Mission Support Command will provide Survivor Outreach Services by government personnel assigned to each of the seventeen (17) assigned coverage areas starting on 31 August 2019. This includes service to surviving Family members of Active Duty, National Guard Man Day (M-Day), and USAR Troop Program Unit (TPU) Soldiers, and referral support to surviving Family members of veterans and retirees.
Regional Family Programs government staff and outgoing contracted case managers are undergoing a deliberate case file review and with a proper hand-off through the end of August 2019. Once a case has been thoroughly reviewed, the new case manager will reach out directly to the Survivor Family per contact instructions and the preferred method chosen by each Family.
Notifications of this change in how services are provided to Survivor Families and contact information for new case managers were sent in May 2019. If a Survivor is not sure how to contact their case manager, he/she can contact 1-844-663-3269 to be referred directly to that individual.
Survivors continue to be valued members of America’s Army. Your patience and understanding are appreciated while we transition your case to our Family Programs personnel within your local area.