Continuous Process Improvement Office

Robotic Process Automation (RPA)


Army Reserve develops an enduring RPA program that will automate routine tasks that are labor intensive, thus freeing up hundreds of man hours that commanders can apply towards mission analysis.

What is RPA?

RPA is a process automation software application that can perform many different types of interactions with other software applications which emulate human interaction with an existing graphical user interface (GUI).

What Can RPA Do?

RPA software applications can make decisions based on a set rules, seamlessly integrate with existing applications, execute manual repetitive tasks, reduce compliance costs and risk, improve customer experiences, and improve outcomes from digital transformation.


USAR develop processes that assist highly skilled individuals from spending hundreds of man-hours conducting routine tasks, and apply their skillsets to critical strategic and operational initiatives where their skillsets are better suited. A digital workforce will enhance mission readiness.

Why Use RPA?

The complexity of DoD’s mission is increasing every day. There is not a corresponding increase in resources: People- Budget-Time. A Digital Workforce will enhance mission readiness.

RPA Benefits

RPA Benefits

  • Software bots can work 24-hours a day every single day of the year at 100% capacity
  • Round-the-clock data entry without pausing to fix errors
  • RPA data entry is more accurate than manual data entry
  • Fast Implementation bots can start running in a matter of days
  • Maintaining software bots requires minimal IT resources
  • Tighter security – Bots do not recognize sensitive data
  • No training time – reprogram the bots
  • Easy to scale – add more bots seamlessly

Selecting an RPA Project

  • RPA is best applied to processes that exhibit a strong mix of specific characteristics.
  • For an organization conducting a new RPA self start-up, selecting a manual repetitive task that can be robot automated within a reasonable scope is very important. Attempting to take on an RPA project with multiple variables, and extensive business processes could cause your organization to lose momentum and produce a non-functional RPA process.
  • Look for a task that does not cross directorates or divisions. A task that stays with a single person or a single team is a good first start.

How Does Bot Creation Work?

Bot Creation

Army Reserve RPA Program Implementation

Phase One FY21: Pilot (IOC)

Phase Two FY22: FOC

Phase Three FY23: Scalable Program

Interested in using RPA at your organization? Contact Team CPIO today!